Returns/Refunds Policy
POLICY RETURN DEADLINE:
If 30 days have gone by since your purchase, we may not offer you a refund or exchange unless the product is not of acceptable quality, not fit for its intended purpose or does not match the description, in which case your rights under the Australian Consumer Law will prevail. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Items with obvious signs of use. Any item not in its original condition is damaged, or missing parts for reasons not due to our error and any item that is returned more than 30 days after delivery will be deemed as non-returnable items.
RETURNS (IF APPLICABLE):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
LATE OR MISSING REFUNDS (IF APPLICABLE):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please use the Contact Us page and send us an email. We will reply within 24 hours of hearing from you.
EXCHANGES (IF APPLICABLE):
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email by clicking the Contact Us at the top of this page.
SHIPPING:
To return your product please email us for instructions we will answer your email within 24 hours. If the product is faulty, not as described, or breaches a consumer guarantee, we will cover the return shipping costs. If you receive a refund for any other reason, you will be responsible for the return shipping costs, and these costs will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If 30 days have gone by since your purchase, we may not offer you a refund or exchange unless the product is not of acceptable quality, not fit for its intended purpose or does not match the description, in which case your rights under the Australian Consumer Law will prevail. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Items with obvious signs of use. Any item not in its original condition is damaged, or missing parts for reasons not due to our error and any item that is returned more than 30 days after delivery will be deemed as non-returnable items.
RETURNS (IF APPLICABLE):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
LATE OR MISSING REFUNDS (IF APPLICABLE):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please use the Contact Us page and send us an email. We will reply within 24 hours of hearing from you.
EXCHANGES (IF APPLICABLE):
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email by clicking the Contact Us at the top of this page.
SHIPPING:
To return your product please email us for instructions we will answer your email within 24 hours. If the product is faulty, not as described, or breaches a consumer guarantee, we will cover the return shipping costs. If you receive a refund for any other reason, you will be responsible for the return shipping costs, and these costs will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.